Wikora

Privacy Policy

We value your trust and are committed to protecting your personal data. This policy outlines how Wikora handles information in compliance with English law and the UK GDPR.

Last Updated: 30 December 2025

Data Security

We employ industry-standard encryption and security protocols to ensure your knowledge base remains private and secure.

Transparency

We are clear about what data we collect and why. We never sell your personal information to third parties.

Compliance

Our practices are strictly aligned with the UK GDPR and the Data Protection Act 2018.

1. Introduction

Welcome to Wikora. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Wikora. By using Wikora, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you register for an account, create or edit content, or interact with our services. This may include:

  • Name and email address
  • Account credentials and authentication information
  • Content you create, edit, or contribute to Wikora
  • Profile information and preferences
  • Communications with us, including support requests

2.2 Automatically Collected Information

When you access Wikora, we automatically collect certain information about your device and usage patterns, including:

  • IP address and location data
  • Browser type and version
  • Device information and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving Wikora
  • Authenticating your identity and managing your account
  • Enabling you to create, edit, and collaborate on content
  • Communicating with you about your account and our services
  • Responding to your inquiries and providing customer support
  • Analysing usage patterns to enhance user experience
  • Detecting, preventing, and addressing technical issues and security threats
  • Complying with legal obligations and enforcing our terms of service

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating Wikora, conducting our business, or serving our users, provided they agree to keep this information confidential.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as court orders or government regulations.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

4.4 Public Content

Content you create and contribute to Wikora may be publicly accessible, and your username or display name may be associated with such content. Please be mindful of the information you include in publicly accessible content.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure authentication protocols, regular security assessments, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymise your personal information, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access and receive a copy of your personal information
The right to rectify inaccurate or incomplete information
The right to request deletion of your personal information
The right to restrict or object to certain processing activities
The right to data portability
The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and provide personalised content. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features and functionality of Wikora.

9. Children's Privacy

Wikora is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our support channels or by using the contact information provided on Wikora.

By using Wikora, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

Dedicated to your privacy

Our legal team constantly reviews our practices to ensure we exceed the standards set by the Information Commissioner's Office (ICO) in the UK.