Wikora uses your existing documentation to provide grounded, accurate answers to customers. Stop repetitive tickets before they reach your inbox.
You can update your payment method in your Account Settings under the Billing tab.
Static help centers and basic chatbots force customers into your inbox.
Important answers live in outdated wikis, PDFs, and random pages, making it impossible for customers to find the truth.
Repetitive questions about billing and setup bury complex technical issues, increasing your overall response times.
Generic snippets often miss the nuance of a customer's specific setup, leading to frustrated follow-up tickets.
New agents take weeks to learn where every policy lives, relying on senior staff for basic information.
Aggressive deflection tools often give wrong answers, sacrificing customer trust for lower ticket volume.
Different agents give different answers to the same policy questions, creating confusion and legal risk.
Wikora isn't a pre-trained general chatbot. It's a bespoke knowledge engine that evolves with your content.
Import your pages, PDFs, and guides. Wikora parses technical nuance, not just keywords.
Answers are restricted only to the content you provide. No outside knowledge, no 'creative' writing.
Embed the widget on your site or power your help center's search bar with direct AI answers.
Review unanswerable questions to identify documentation gaps and refine your content library.
Every answer Wikora generates includes direct links to the exact page or document it used. This ensures customers can verify information and agents can reference the source if they need to escalate.
"Wikora is not magic. It is a mirror of your documentation. The better your content coverage, the more accurate and helpful the AI responses become. It is designed to work alongside your writing team."
Customers get verified answers in milliseconds, not hours. Free your team from the race against the clock.
Reduce the volume of repetitive 'how-to' queries, allowing your team to focus on bugs and escalations.
Every customer receives the same high-quality, document-backed answer, regardless of which time zone they're in.
New support agents use Wikora as a mentor, finding policy answers instantly without interrupting senior leads.
Because answers are grounded and accurate, customers are less likely to reopen tickets for clarification.
Citations build customer confidence in your self-service tools, encouraging them to help themselves next time.
Categorize and organize your content to maximize Wikora's effectiveness for your support goals.
Evolution from static content to an automated answer engine.
Knowledge is scattered in agent brains and old threads. Customers must search long pages or wait for human reply.
FAQs and guides exist but are hard to navigate. Search works on keywords only, leading to high support friction.
Agents use standardized replies. Chatbots triage by directing users to links, but don't actually answer the questions.
Customers get immediate, grounded answers with citations. Agents focus on high-value escalations. Knowledge is centralized.
"Can I get a prorated refund if I cancel mid-month?"
Billing"How do I reset my password if I lost access to my backup email?"
Access"Why is the dashboard showing a '403 Forbidden' error after login?"
Bugs"What is the secret key used for in the webhook signature?"
Integrations"How can I export my workspace data in JSON format?"
Data"Does Wikora store my customer's credit card numbers?"
Security"Do you offer non-profit or educational discounts?"
Billing"Can I connect multiple Slack channels to one workspace?"
Integrations"How do I enforce SSO for all users in my organization?"
Security"How long is our chat history retained by the system?"
DataDirect answers for support leaders and operations managers.
Stop fighting the triage backlog and give your customers the instant resolution they deserve.